Solutions for Manufacturing

Connect factory operations, ERP, CRM, dealer networks, service teams, and field data into practical digital workflows for complex manufacturing.

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100%

Automated routine reporting

25%

Increased customer satisfaction

40%

Reduced call volume

ERP

CRM

Dealer Portal

Field Service

Manufacturing Solutions

Modernizing manufacturing operations

rSTAR helps manufacturers modernize operations by connecting ERP, CRM, dealer networks, field service, and operational data into unified digital workflows. Its solutions focus on Salesforce Manufacturing Cloud, ERP/CRM integration, AI-powered insights, customer and partner portals, and connected field service to improve efficiency, customer experience, and decision-making.

rSTAR Accelerators for Manufacturing

Salesforce Oracle Integration

AI/ML & Digital Assistants

Field Data Capture & Sync

Portfolio Rationalization

Customer & Partner Portals

Custom Analytics

ERP & CRM Integration

Tackle CX modernization, sales enablement, and forecasting complexity by connecting Salesforce, Oracle, ERP, CRM, and operational data into a single manufacturing view.

Results

15%

Increased account value

20%

Increased CSAT

100%

Eliminated data transfer errors

Services

Single enterprise wide source of truth

Custom Transformation Rules as needed

Data rich personalized dashboards

Salesforce Manufacturing Cloud and ERP integration foundation

“It feels like rSTAR is an extension of my IT department.”

Elizabeth Rich

IT Director, OmniMax International

Call Deflection & Service Automation

Reduce call volume and serve customers, dealers, distributors, and partner teams faster with connected self service and digital engagement workflows.

Results

40%

Reduced call volume

100%

Reduced hold/wait times

25%

Increased customer satisfaction

Services

Omnichannel AI Chatbot deployment

End to end Service Cloud integration

IVR to SMS deflection

Customer, dealer, and partner portal support

“Now that customers can use the chatbot for order inquiries, our support team can dig in and provide callers with a better experience than ever.”

Call Center Director

Fortune 500 Manufacturer

Connected Field Service

Maximize technicians and field teams with mobile ERP extensions, live operational updates, routing visibility, and connected asset and customer data.

Results

100%

Automated routine reporting

15%

Increased customer satisfaction

Services

ERP extension for mobility

Live updates, tracking & reporting

Warehouse & routing integration

Technician efficiency and field data capture

“As a client, I can tell you that if there are ever any issues, rSTAR will work hard to correct the issue and mitigate any risks/concerns.”

IT Program Manager

Fortune 500 Manufacturer

Manufacturing Transformation Story

OmniMax International

OmniMax International is based in Peachtree Corners, Georgia and manufactures construction materials. They began with a goal of modernizing customer experience by building a digital engagement and self service ordering/payment portal through their website, but when COVID 19 disrupted the project, they reached out to rSTAR for support.

With a little help from our team, they connected their on premises Oracle ERP and Salesforce to create a comprehensive source of truth for customer data and leveraged Experience Cloud to achieve their CX and sales enablement goals.

The redesigned manufacturing path connects this type of work to Salesforce Manufacturing Cloud, ERP CRM integration, dealer and partner portals, field service, forecasting, Rebatify, and the manufacturing proof points surfaced in the sitemap plan.

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Manufacturing Transformation Story OmniMax International

Demos

Demo

What If Manufacturers Could Prevent Supply Chain Disruptions Before They Start?

See how SCM Agentic AI helps manufacturers predict shortages, optimize suppliers, automate POs, and track deliveries before disruptions impact production.

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Supercharge Salesforce Manufacturing Cloud with the rSTAR AI Supply Chain Management Agent

Unlock predictive supply chain intelligence with the rSTAR AI Supply Chain Management Agent. Enhance Salesforce Manufacturing Cloud to improve forecasting, optimize inventory, automate planning, and make faster, data-driven manufacturing decisions. Now available on the Microsoft Azure Marketplace, it’s easier than ever to deploy AI-powered supply chain intelligence into your manufacturing ecosystem.

Explore AI Agents on Azure Marketplace