AI Transformation
Move AI from pilot to enterprise adoption.
INDUSTRY AI FOR UTILITIES + MANUFACTURING
The industry focused SI for Utilities, Manufacturing & Financial Services.
Deep industry expertise. Prebuilt IP. Production delivery.
25+
Years of experience
200+
Proprietary accelerators
1,000+
Implementations
200+
Domain experts (onshore + offshore)
150+
Enterprise clients
Trusted where operations are complex.
Fortune 250 and Fortune 500 utilities, manufacturers, and asset intensive enterprises.
Why rSTAR
Built to move complex operations forward.
Industry depth. Reusable IP. Accountable delivery.
Industry context from day one
25+ years across utility and manufacturing operations mean we know your systems before the first call.
Configure, don’t reinvent
Prebuilt agents, accelerators, frameworks, and integrations get you to value faster.
Senior experts stay engaged
200+ industry and platform leaders stay hands on from strategy through delivery.
Production, not pilots
Governed AI connected to enterprise data and live systems, not slideware.
Beyond go live
We operate, optimize, and expand as your business needs evolve.
The rSTAR Difference
Industry depth. Reusable IP. Accountable delivery.
Industry AI
Industry AI, ready to go.
Proven starting points for high value operational workflows.
01
Utility Call Center Transformation
AI assisted service across start/stop/move, outage, and billing inquiries.
02
Field Service + Asset Management
Better data, workflows, and decision support for technicians in the field.
03
Manufacturing Supply Chain
Detect risk earlier and resolve operational exceptions faster.
04
Pricing + Quote to Order
Accelerate pricing, product matching, and quote to order workflows.
Business Outcomes
What can move in the next 6 to 12 months?
Faster service. Smarter operations. Measurable impact.
Typical horizon: 6 to 12 months
Reduce service time
Cut high volume utility transactions from minutes to seconds.
Improve customer response
Resolve inquiries faster with AI assisted service workflows.
Accelerate workforce readiness
Shorten training cycles and improve frontline performance.
Increase field productivity
Give technicians better data, workflows, and decision support.
Improve supply chain response
Detect risks earlier and resolve operational exceptions faster.
Speed commercial execution
Accelerate pricing, product matching, and quote to order workflows.
Proof
Results that speak for themselves.
Representative client and solution outcomes.
$1.2M+
Saved annually
Transforming field service
Under 90s
Handling time
Utility start/stop/move
50% faster
Email response
Utility email response
75% faster
Onboarding
Agent onboarding
Up to 60%
Faster
Manufacturing sales response
Everything it takes to make it real.
Strategy through production. Connected around the outcome.
Explore AI Transformation
Customer + Field Experience
Modernize service across digital, contact center, and field channels.
Data + Integration
Connect systems and activate trusted enterprise data.
AI Native Engineering
Build, modernize, and run enterprise software faster.
Trusted Technology Partnerships Across Leading Enterprise Platforms
Our partnerships give clients access to proven technologies. Our experience helps them realize value faster.
Explore Partners
Salesforce
CRM + Agentforce
Microsoft
Cloud + Copilot
Claude
Enterprise AI
Google Cloud
Data + AI
Oracle
ERP + Cloud CX
Databricks
Data Intelligence
Snowflake
AI Data Cloud
Boomi
Integration Platform
The rSTAR Difference
How rSTAR Delivers Differently
A specialist’s industry depth. A global SI’s delivery rigor.
From the first use case through production and continuous improvement.
DimensionrSTARTraditional Model
Industry FocusUtilities and manufacturing operating models, systems, and workflows.Broad, cross industry capabilities with varying levels of domain depth.
Accelerators + IP200+ proprietary tools, accelerators, workflows, and reusable delivery assets.Methodology frameworks followed by largely custom development.
Delivery TeamSenior industry and platform practitioners stay engaged throughout delivery.Senior led sales followed by a more junior execution team.
Speed to ValueConfigurable accelerators and milestone based delivery focused on early business value.Long discovery and multiphase programs before measurable results emerge.
Production AIGoverned AI agents connected to enterprise data and operational systems.Strategy, roadmaps, or isolated pilots before a separate production program.
Beyond Go LiveMeasure, optimize, operate, and expand as business needs evolve.The project closes and the next initiative requires a new engagement.
Built for Asset Intensive Industries
Whether modernizing field and asset service operations, integrating ERP and CRM systems, or launching AI driven customer engagement platforms, rSTAR consistently delivers measurable results.
Energy / Utility
Energy & Utilities
Modernize ops, boost reliability, and serve customers with proactive, data driven experiences.
- Outage comms & self service flows
- Field service UX with offline support
- AMI/MDM analytics dashboards
- Payment & billing UX with ADA/WCAG
“rSTAR brings enterprise expertise and a forward looking viewpoint driving next level innovation.”
Tim Murnane, Former IT Director, Exelon, Now VP of IT Operations/Engineering, Constellation
AI Simulator Accelerates Agent Readiness
Replacing outdated training with immersive simulation cut onboarding time and boosted agent confidence.
100%Instant Feedback
+75%Faster Onboarding
Trusted by the Teams Doing the Hard Work
Enterprise transformation depends on technical depth, platform experience, and accountability through delivery.
rSTAR has helped us save costs and significantly improve productivity, taking infrastructure automation and management down to minutes instead of days or weeks.
TM
Tim Murnane
Former IT Director, Exelon · VP IT Operations/Engineering, Constellation
I was impressed with the depth of knowledge in the digital platforms specifically in the Utility space and the voice of reason they brought to the table.
SM
Sonia McCollum
Digital CX Manager, Southern Company
When I work with rSTAR, I get the sense of their technology understanding and understanding the customer.
MG
Matt Gleeson
VP Energy Transition/Water Conservation, Oracle
Client Stories
Work that moved the needle.
Real transformations. Measurable results.
What clients say
- Self Service Portal Transforms Asset Management for 35 Million Devices
- Fortune 500 Manufacturer Saves Over $1.2M per Year by Transforming Field Service
- AI Automation Cuts Call Transcription Time 50%
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Insights
Thinking for what’s next.
Practical ideas for complex enterprises.
Transformation Starts With the Right Partner
Let's discuss your priorities and where you want to go next.