Utility Customer 360
Systems: CIS, MDM, OMS, CRM, channels
Lower AHT, better self service, targeted outreach
The Industry Data Cloud, Built on Snowflake
Snowflake for Utilities, Manufacturing & Financial Services
AI only works as hard as your operational data, and we already know what clean grid, factory, and client data looks like. rSTAR builds the governed Snowflake foundation for predictive operations, compliance, and agentic AI.
IEC CIM & industrial canonical models
NERC CIP & OT/IT compliance ready
Utility & factory trained agentic AI
Snowflake Services Partner, expertise built for regulated, asset intensive industries.
40+Prebuilt utility microservices
500+Successful integrations
20+Years of integration depth
10+ yrs utilities focusSOC 2 Type IIMicrosoft Solutions Partner, Data & AIOracle · SAP · Salesforce certified
Why generic Snowflake programs stall
Your data cloud is only as good as the operational data underneath it
Horizontal system integrators arrive ready to learn your industry on your dime. In utilities and manufacturing, that means months of discovery before a single AI model sees clean, governed data. rSTAR starts with the canonical models, connectors, and compliance evidence already built.
Fragmented systems
CIS, MDM, OMS, GIS, WAM, AMI, ERP, MES, SCADA/OT, rarely speaking the same language.
Semantic mismatch
No shared canonical model, so every analytics or AI effort reinvents the data model from scratch.
Compliance burden
NERC CIP, FERC/PUC reporting, and PII/CUI handling create constant audit overhead.
AI without context
Cortex demos fall over without clean, governed OT/IT data behind them.
Built natively on Snowflake
The platform capabilities underneath every rSTAR data product
GridForge isn't a wrapper on top of Snowflake. It's built directly on the platform's core engines. Here's what's actually running underneath the industry accelerators, agents, and data products above.
01
Real time streaming ingestion
Subsecond ingestion for AMI meter pings, SCADA tags, and plant floor IoT, no microbatch lag between the sensor and the warehouse.
02
Declarative pipelines
Continuously, automatically refreshed transformations, no orchestration DAGs to babysit for every new outage or OEE data product.
03
Open, portable storage
Data lands in an open table format with an open catalog, queryable from Fabric or Databricks without a second copy.
04
Conversational analytics
Natural language Q&A directly over governed grid and factory data, no separate semantic layer to stand up and maintain.
05
Managed retrieval
Hybrid keyword + vector search that gives every agent a governed, always-current knowledge base, no external vector database to sync.
06
Unstructured document extraction
Pulls structured fields out of permits, inspection reports, and work orders, turning scanned paperwork into queryable rows.
07
Unified governance
Classification, access history, object dependencies, and a live security posture view, one control plane, not five bolted on tools.
08
Zero copy external sharing
Share live data with suppliers, regulators, or partners without exporting a file or standing up an API.
One platform, three industry tracks
Choose your industry
Utilities
Snowflake for Utilities: AI ready grid, customer, asset & compliance data
Unify CIS, OMS, MDM, GIS, WAM/EAM, AMI, and SCADA/OT data with regulatory evidence into a governed Snowflake foundation, for predictive operations, utility Customer 360, NERC CIP ready analytics, and secure agentic AI.
Why a utility native partner wins
Buyer needHorizontal partnerrSTAR (utility native)
Data modelBuild generic schemas from scratchPrebuilt IEC CIM canonical models
ComplianceGeneral governance frameworksNERC CIP / FERC / PUC evidence ready
Source systemsLearn CIS/OMS/MDM/GIS/WAM on your dime40+ prebuilt utility microservices
AIHorizontal Cortex demosUtility trained vertical AI + proven agents
Time to valueMultimonth discoveryAccelerator led, weeks, not quarters
Utilities use-case grid
Outage intelligence
Systems: OMS, AMI, GIS, weather, crew data
Faster root cause, better ETR confidence
Asset & predictive maintenance
Systems: EAM/WAM, GIS, SCADA/OT
Fewer failures, better SAIDI/SAIFI decisions
NERC CIP Evidence Hub
Systems: IAM, asset inventory, change tickets, work records
Faster audit prep, lower compliance risk
Services on Snowflake
From fragmented operational data to governed AI data products
Industry Readiness Assessment
Fastest path from fragmented operational data to governed, AI ready Snowflake data products.
Legacy data migration
Move from Oracle, Teradata, SQL Server, or Hadoop without disrupting billing, outage, factory, or regulatory workflows.
Industry data engineering
CIM / ERP MES canonical models and pipelines for meter, OMS, GIS, sensor, and historian data.
ML & Cortex
Predictive maintenance, forecasting, and anomaly detection on Snowpark ML + Cortex, with RAG over engineering docs.
Agentic AI
Governed Cortex agents / Snowflake Intelligence for CSR, field, and factory ops workflows.
Governance & native apps
Compliance ready governance and packaged industry data products as Snowflake Native Apps.
The rSTAR accelerator
GridForge, the repeatable modernization framework
A five layer, platform portable framework. Snowflake first, with Fabric and Databricks interoperability, so your investment stays governed and portable.
1
Ingest & integrate
Pipelines from CIS/OMS/MDM/GIS/WAM/AMI/SCADA (utilities) and ERP/MES/historians/IoT (manufacturing).
2
Model & govern
IEC CIM / industrial canonical models, PII/CUI classification, RBAC, lineage, audit trails.
3
Operational data products
Customer 360, Asset 360, Outage / Quality / OEE intelligence, compliance evidence.
4
AI/ML on Snowflake
Forecasting, anomaly detection, predictive maintenance, agent ready semantic layers.
5
Operate & optimize
FinOps, performance tuning, managed services, adoption, lifecycle governance.
Governed data in, measurable results out
~40%
Faster case & request resolution with agentic AI
Weeks
To first governed data product, not quarters
Seconds
Predelinquency & anomaly detection on live data
“We didn't have to teach rSTAR our industry. They arrived with the canonical models, the connectors, and the compliance evidence already built, so our Snowflake program started delivering instead of discovering.”
The rSTAR promise to utility & manufacturing leaders
Why teams trust rSTAR
Industry native expertise, enterprise grade governance
Deep industry track record
- 10+ years of utility focus and 20+ years of enterprise integration experience
- 40+ secure utility microservices and 500+ successful integrations delivered
- IEC CIM canonical models with CIS, OMS, MDM, GIS, WAM, AMI & SCADA/OT expertise
- Proven agentic AI in production, Start/Stop/Move, predelinquency, and knowledge agents
Enterprise grade & certified
- SOC 2 Type II, security and compliance built into every engagement
- NERC CIP aware, FERC/PUC ready deployments with full lineage and audit trails
- Microsoft Solutions Partner for Data & AI
- Oracle, SAP & Salesforce certified across the enterprise stack
Build your Industry Data Cloudstarting now
Book an Industry Data Readiness Assessment and see a governed Snowflake foundation mapped to your grid or factory data in weeks, not quarters.