Fortune 500 Manufacturer
Industry
Manufacturing
Client
Fortune 500 Manufacturer
A Fortune 500 manufacturer was looking to strengthen the connective tissue between the office and the field by extending the full functionality of their ERP and database to service technicians. Their goals were to improve communication and reduce time consuming manual reporting.
"Mobile technology has enabled today's workforce to work and operate beyond the confines of the traditional four walled office space."
Gallup
"With this mobile field service toolkit in place, our enterprise is connected in ways that we'd previously only dreamed of. Technicians in the field get exactly what they need. Our business office personnel are able to do their jobs faster and better than ever. Best of all, we're doing measurably better work for our customers."
CIO, Fortune 500 Manufacturer
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Fortune 500 Manufacturer
Manufacturing
Managing over 35 million devices was complex due to scattered data, operational complexity, and limited customer access to real time records.
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Fortune 500 Manufacturer
Manufacturing
Fragmented apps, manual data entry, and inefficient customer service led to high costs and multiple service visits for technicians.
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Fortune 500 Manufacturer
Manufacturing
Limited AI knowledge and fragmented adoption of tools like Copilot, along with a lack of training, slowed down development and created inconsistent usage.
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