Fortune 250 Energy and Utility
Energy and Utilities
AI Simulator Reduces Agent Onboarding Time
A lack of practical training and real time feedback for new agents led to long onboarding times and unpreparedness for live calls.
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Case Studies
Customer Transformation Stories
Explore real examples of how rSTAR helps organizations modernize systems, improve customer experiences, integrate enterprise platforms, automate work, and deliver measurable results.
Featured Case Study
Reduced Spreadsheet Use by 75%, Saved One Hour of Daily Employee Time
Lighthouse Financial Corp.
Lighthouse Financial Corp. began using Salesforce as its primary CRM system in 2022, and found they needed postimplementation assistance and special project support.
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Customer Transformation Stories
Fortune 500 Manufacturer
Manufacturing
Self Service Portal Transforms Asset Management for 35 Million Devices
Managing over 35 million devices was complex due to scattered data, operational complexity, and limited customer access to real time records.
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Fortune 500 Manufacturer
Manufacturing
Fortune 500 Manufacturer Saves Over $1.2M per Year by Transforming Field Service
Fragmented apps, manual data entry, and inefficient customer service led to high costs and multiple service visits for technicians.
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Fortune 250 Energy and Utility
Energy and Utilities
AI Automation Cuts Call Transcription Time 50%
Manual call summarization, a lack of transcription capabilities, and high call volume created costly inefficiencies and slow documentation.
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Fortune 500 Manufacturer
Manufacturing
Transforming SDLC with the AI Flywheel Effect
Limited AI knowledge and fragmented adoption of tools like Copilot, along with a lack of training, slowed down development and created inconsistent usage.
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Fortune 250 Energy and Utility
Energy and Utilities
AI Email Assistant Slashes Response Time by 50%
A small team struggled with high email volume and slow response times due to manual workflows, static templates, and fragmented data systems.
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Fortune 250 Energy and Utility
Energy and Utilities
Faster First Call Resolution with AI Powered Knowledge at Agents' Fingertips
Agents struggled with long calls and low first call resolution due to scattered data, multiple systems, and limited guidance for complex issues.
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North American Energy and Utility Provider
Energy and Utilities
Oracle Integrations Improve AI Call Center Efficiency for Energy Industry
Customer service agents struggled with long calls due to scattered information, multiple systems, and a lack of guidance for complex issues.
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Leading National Retailer
Retail
AI Starts Here: Reengineering Retail's Data Core with Google BigQuery
Due to ending vendor support, a complex system migration had to be completed quickly while managing massive data volumes and undocumented processes.
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Global Manufacturer
Manufacturing
Unlocking the Power of Salesforce Manufacturing Cloud for Smarter Forecasting and Sales
The client faced inefficiency in forecasting tools, fragmented data landscape, low Service Cloud adoption, and high technical debt from legacy systems.
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Walsh Construction
Construction & Engineering
Walsh Construction Modernizes & Integrates their ERP
Walsh Construction Company was in the midst of upgrading their ERP, which also required upgrading to a secure cloud platform. They enlisted rSTAR to help them with their…
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OmniMax International
Manufacturing
OmniMax International Engages Customers, Supports Sales with Digital Experience Portal
OmniMax faced significant accessibility issues due to their customer data being stored in their on premises ERP. This created problems for both for account managers working…
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Tektronix
Manufacturing
Streamlining Deployment with Automation: A Tektronix Success Story
When Tektronix needed help unifying their Continuous Integration / Continuous Delivery (CI/CD) processes, they were referred to rSTAR Technologies for help automating human…
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Solairus Aviation
Aviation
Solairus Aviation: Elevating the Customer Experience
Solairus is raising the bar in aviation charter and aircraft management who are unilaterally focused on one primary objective, exceeding the expectations of their clients.…
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Caesars Entertainment
Gaming & Hospitality
Caesars Entertainment: Improving the AP Process by 60%
Looking to embrace a more modern way of doing business, Caesars Entertainment partnered with rSTAR to create a user friendly accounts payable portal that leveraged their…
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Fortune 500 Manufacturer
Manufacturing
Fortune 500 Manufacturer Modernizes Mobile Field Service
A Fortune 500 manufacturer was looking to strengthen the connective tissue between the office and the field by extending the full functionality of their ERP and database to…
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Fortune 100 Energy Provider
Energy and Utilities
CX Revolutionized with Chatbot AI
A Fortune 100 energy company found it increasingly challenging to manage the sheer volume of incoming customer service and account related tickets. Seeking to create a…
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Premier Packaging
Manufacturing
Loyalty and Retention Problems Solved with AI Chatbot
Premier Packaging, a US based manufacturer of packaging materials, found itself struggling with high customer churn. They found their existing CRM was outdated and failed…
30%
The use of chatbots cuts customer service costs by 30%
80%
Chatbots can answer 80% or more of customer inquiries
Exelon
Energy and Utilities
Digital Transformation to Oracle Fusion Middleware
Energy giant Exelon needed to create a secure, private cloud platform for their business critical applications, data, and processes. They set a one year timeline for…
Read Full Story →Lighthouse Financial Corp.
Financial Services
Reduced Spreadsheet Use by 75%
Lighthouse Financial Corp. began using Salesforce as its primary CRM system in 2022, and found they needed postimplementation assistance and special project support. They…
Read Full Story →