Empowered Agents
Complete customer context at their fingertips for faster, more effective service
Utility Practice
Customer 360
in Utilities
Creating a Unified Customer View for Utility Excellence. Utilities struggle with fragmented data, outage communication gaps, rising service costs, and disconnected CIS, MDM, OMS, and CRM systems. Customer 360 solves this by unifying customer data for real time visibility, better engagement, and efficient operations.
15% ↓
lower AHT
Call center savings
20% ↑
higher digital self service
Cost to serve reduction
5% ↑
program conversion uplift
More revenue
8% ↓
fewer truck rolls
Field service efficiency
5 point ↑
CSAT/NPS increase
Loyalty and retention
✓ Free consultation✓ Custom roadmap✓ Implementation timeline
Customer 360
Unified Customer View
Unified customer data
Service history
Billing insights
Outage communication
Personalized engagement
Real time visibility
Data silos
The Data Challenge in Utilities
Utility leaders lack real time visibility due to fragmented systems. This leads to inefficiencies, increased costs, and poor customer experiences.
The Solution: A Unified Customer 360 View
Robust Integration Strategy
Oracle Integration Cloud, Azure, MuleSoft
Canonical Data Modeling
Using IEC CIM standards
Microservices Architecture
Customer Profile, Billing Inquiry, outage communication, and more
Data Governance & Security
NERC CIP, PII/CUI compliance
From Silos to Unified 360 Profile
Before: Data Silos
Customer information lives in separate systems that don’t talk to each other, leaving teams without a single, complete view.
CISCustomer Information System
MDMMeter Data Management
OMSOutage Management System
CRMCustomer Relationship Management
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ROI Realized in Under 90 Days
Our proven methodology delivers measurable results quickly, ensuring your investment pays off fast.
Why Create a Unified Customer View?
Transform every aspect of your customer operations with comprehensive 360 degree visibility
Personalized Journeys
Tailored experiences based on comprehensive customer insights and behavior
Smarter Self Service
AI powered digital channels that understand and anticipate customer needs
Optimized Field Service
Intelligent dispatch, outage response, and proactive maintenance based on unified data
Accurate Segmentation
Precise targeting and communication based on real customer behavior
Data Driven Decisions
Executive insights powered by comprehensive customer analytics
Rapid time to value for Utilities
Customer 360 is essential for operational efficiency, innovation, and compliance in today’s utility landscape. rSTAR brings 10+ years of utility expertise and proven CX success to every implementation. Let’s build your 360 vision in under 90 days.
10+
Years of Utility Expertise
90
Days to Implementation
100%
Proven CX Success
Power Smarter Utility Operations
See how rSTAR’s AI-powered solutions help utilities automate workflows, enhance productivity, and deliver better customer experiences. Now available on Microsoft Azure Marketplace.
See AI Agents in Action →Get Started
Unlock Your 360 Vision
Talk to our experts and get a strategic roadmap tailored for your utility. Transform your customer experience with proven expertise and rapid implementation.
✓ Free consultation✓ Custom roadmap✓ Implementation timeline
What We Map Together
A working session focused on your customer data, not a generic demo.
Where your customer record fragments across CIS, MDM, OMS, and CRM
A canonical data model based on IEC CIM standards for your systems
The microservices needed for profile, billing inquiry, and outage views
NERC CIP, PII, and CUI handling built into the design from day one
A 90 day path to a unified profile your agents can actually use